Refund policy

RETURNS AND EXCHANGES

Exchanges and refunds for all orders must be made through our customer care team at home@ampternoffice.com.

Return Window: Items that are in stock may be returned within 30 days of delivery, provided they are packed in their original container. Once the 30-day grace period has passed, we cannot accept returns or exchanges.

Item Condition: Product returns are not accepted if the packaging has been opened or used.

Inspection & Restocking Fee: All returned goods are subject to a final inspection by us at our discretion. All items returned to our inventory are subject to an 18% restocking fee if our examination reveals any issues or damage caused after delivery.

Return Shipping: Shipping costs will not be reimbursed unless the return is due to a shipment error (e.g., shipping the incorrect item).

Refund Method: Refunds will be credited to the original payment method used at the time of purchase. We are unable to issue refunds to a different card or payment method.

Policy Abuse: Customers who misuse the free returns and refunds policy may be denied free shipping and return privileges at our discretion.

 

Order Cancellation

You may cancel your order directly on the purchase page within one hour of submission; after one hour, please contact customer service via email.

DAMAGED OR MISSING ITEMS

If your order arrived damaged or contains missing items, we will be happy to provide you with a replacement as soon as possible.

To submit a claim:

Contact our support team at home@ampternoffice.com.

Please use "Damaged/Missing Item Claim" as the subject line of your email so we can prioritize and resolve your issue immediately.